Known eLINK issues and frequently asked questions will be reported here, along with instructions on how to proceed and estimated time to resolution (if known).
Login and Password
Permissions
Reports & Attachments
Grant Work Plans and Reporting
Grant Agreements and Amendments
Request Funds
Contacts, Organizations, and Directories
Login and Password
Dashboard & Permissions
2023-03-20: User’s Dashboard count does not match filtered Grant list. In process
Reports & Attachments
2023-03-20: Expenditure report payment percent Will be resolved with 2023-03-28 deployment.
2023-03-20: Work Plan report showing "has rates & hours=Y" by default. In process
2023-03-20: Progress report: Other Funds appearing as Current State Grant no report. In process
2023-03-22: RESOLVED: User-uploaded attachments cannot be opened after download. Impacted users were contacted directly.
2023-03-22: RESOLVED: Application Image allowed upload of non-image files, creating an error in generating the Application Report.
Other:
Financial Reports are no longer required, and therefore not available in the user interface. The financial report has been replaced by the attestation in the Progress Report screen.
Expenditure report data is separated into two tabs: Summary and Expenditures. This allows the expenditures to be more easily filtered or sorted.
Grant Work Plans and Reporting
2023-0331: Activities from work plan or funding request where Activity Budget was deleted (or never budgeted) may show up in Grant Activities. These can be ignored or deleted (deletion may require work plan unlock).
2023-03-20: Activity Detail map not working with specific sequences. Will be resolved with 2023-03-28 deployment.
2023-03-20: Add New Progress Report button not available after previous report approved (migration issue).Will be resolved with 2023-03-28 deployment.
2023-03-20: Show values from "Staff time billed to this budget item" when work plan is submitted or approved. Will be resolved with 2023-03-28 deployment.
2023-03-20: Statuses and Dates in Grants grid. Will be resolved with 2023-03-28 deployment.
2023-03-20: Messaging on Grant Amendment Request Submitted [by user, to be reviewed by BC]. Will be resolved with 2023-03-28 deployment.
2023-03-22: RESOLVED Indicators may be referencing an incorrect "unit type" lookup value, causing them to display incorrectly. There is no data loss issue, and we are working to find a resolution.
2023-03-06: RESOLVED There was a temporary issue with mapped features. This was not a data loss issue, and we expect a resolution was resolved the same business day.
Grant Agreements and Amendments
2023-03-10: Amendment count on Dashboard shows a value, but clicking "View" shows no result. RESOLUTION IN PROCESS. Currently showing the global count of amendments in process, but clicking through shows the correct records (which is typically 0).
Request Funds
2023-03-22 RESOLVED: User unable to edit Application Title [while application is in process].
2023-03-14 RESOLVED: Cursor "jumping" while typing quickly.
2023-03-09: Funding Request does not have an Applicant Organization. Cause: Bug. Initiating a Funding Request by clicking the View button on the Dashboard allows user to click Start Request without specifying the lead applicant. Workaround: Initiate request by clicking Funding Requests in left menu, then Funding Opportunities. User must select an organization before starting request. In process
Contacts, Organizations, and Directories
2023-03-27: Users unable to create new contacts (e.g. board members, staff). In process
2023-03-06: We're aware of errors in the Contact Directories, including some missing contacts who also had contact type of "Cooperator" in the old system. We are working on a resolution to the migrated data and report format. In process